Privacy Policy
Last Updated: January 2025
1. Information We Collect
We collect information you provide directly to us, such as when you create an account, use our services, or contact us for support.
- Contact Information: Name, email address, phone number, and other contact details
- Usage Data and Analytics: Information about how you interact with our services, including pages visited, features used, and time spent
- Communication Data: Messages, conversations, and interactions with our AI systems and support team
2. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our AI services and platform
- Communicate with you about our services, updates, and support
- Ensure security, prevent fraud, and protect our users and services
- Analyze usage patterns to enhance user experience and develop new features
- Comply with legal obligations and enforce our terms of service
3. Third-Party Services
We work with trusted third-party service providers to deliver our services:
- AI Providers: OpenAI, Anthropic, and other AI service providers for natural language processing
- Communication Platforms: WhatsApp/Meta, Twilio for messaging and communication services
- Analytics Services: Google Analytics and similar services for usage analytics and performance monitoring
- Payment Processors: Stripe, PayPal, and other payment services for transaction processing
These third parties are bound by confidentiality agreements and are only permitted to use your information as necessary to provide services to us.
4. Data Security
We implement industry-standard security measures to protect your information:
- Encryption: All data is encrypted in transit and at rest using industry-standard protocols
- Secure Storage: Data is stored in secure, access-controlled environments with regular backups
- Access Controls: Limited access to personal data on a need-to-know basis with multi-factor authentication
- Regular security audits and vulnerability assessments
5. Your Rights
You have the following rights regarding your personal data:
- Access: Request access to your personal data and information about how we process it
- Deletion: Request deletion of your personal data, subject to legal and contractual obligations
- Data Portability: Request a copy of your data in a structured, machine-readable format
- Opt-out: Unsubscribe from marketing communications and certain data processing activities
- Correction: Request correction of inaccurate or incomplete personal data
To exercise these rights, please contact us using the information provided below.
6. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
Company: Wakely AI Ltd
Email: info@wakely.ai
Address:
7623 Mohammed Shams Al Din Al Ambani
Ar Rahmaniyah Dist. 2505
Riyadh, Saudi Arabia