Privacy Policy

Last Updated: January 2025

1. Information We Collect

We collect information you provide directly to us, such as when you create an account, use our services, or contact us for support.

Contact Information: Name, email address, phone number, and other contact details

Usage Data and Analytics: Information about how you interact with our services, including pages visited, features used, and time spent

Communication Data: Messages, conversations, and interactions with our AI systems and support team

We use the information we collect to:

Provide, maintain, and improve our services and platform

Communicate with you about our services, updates, and support

Ensure security, prevent fraud, and protect our users and services

Analyze usage patterns to enhance user experience and develop new features

Comply with legal obligations and enforce our terms of service

We work with trusted third-party service providers to deliver our services:

Communication Platforms: WhatsApp/Meta, Twilio for messaging and communication services

Analytics Services: Usage analytics and performance monitoring

Payment Processors: Payment services for transaction processing

These third parties are bound by confidentiality agreements and are only permitted to use your information as necessary to provide services to us.

We implement industry-standard security measures to protect your information:

Encryption: All data is encrypted in transit and at rest using industry-standard protocols

Secure Storage: Data is stored in secure, access-controlled environments with regular backups

Access Controls: Limited access to personal data on a need-to-know basis with multi-factor authentication

Regular security audits and vulnerability assessments

You have the following rights regarding your personal data:

Access: Request access to your personal data and information about how we process it

Deletion: Request deletion of your personal data, subject to legal and contractual obligations

Data Portability: Request a copy of your data in a structured, machine-readable format

Opt-out: Unsubscribe from marketing communications and certain data processing activities

Correction: Request correction of inaccurate or incomplete personal data

To exercise these rights, please contact us using the information provided below.

If you have any questions about this Privacy Policy or our data practices, please contact us:

Company: Wakely AI Ltd

Email: info@wakely.ai

Address: 7623 Mohammed Shams Al Din Al Ambani, Ar Rahmaniyah Dist. 2505, Riyadh, Saudi Arabia